The four hundred users of our new mail servers have
been using a customized version of Mozilla Thunderbird for a few
weeks now, and we are getting some feedback. Unfortunately a lot of the
feedback is negative. I attribute that to the fact that, as usual, those users
didn’t get much in terms of introductory training. Instead, their copy of
Microsoft Outlook was taken from them and replaced by Thunderbird,
probably without as much as a small explanation of the motivation behind doing
so. First- and second-level support of the users is handled sur place; we
get the juicy bits. The complaints that are coming in all concern the fact
that Thunderbird is different to Outlook. No, really? Of course it is
different: it is not the same product. Any two MUA(Mail User Agents) are
different and react differently. There isn’t much I can do about this. I just
hope it doesn’t turn too political. Of course what they could do, is continue
to use Outlook, configuring it to utilize our IMAP servers…