The machine that spoke to me when I called the American Embassy in Frankfurt over an expensive 0900 number, promised to connect me to a human within 60 seconds. After blabbering at me for just over five minutes, the voice informed me that no line was available and requested I call back later. Total charge to my telephone bill: EUR 11.16 Thank you very much. It was a tremendous pleasure doing business with you.

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World and Entertainment :: 27 Nov 2006 :: e-mail

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